• Q:How much are current online UK banking fraud losses?


    In 2011, online banking fraud losses were £35.4 million, a 24% decrease from the previous year.

  • Q:If I have had money withdrawn from my account by criminals, will I get a full refund?


    You have legal protection provided you act with reasonable care and take sensible precautions to protect yourself.

  • Q: Is it safe to use online banking?


    Yes. Banking online is a safe and convenient and there is no reason why the internet cannot be used with confidence. The chances of you becoming a victim of online banking fraud are minimal. However, you should not relax your guard when online. You should be more suspicious of an unsolicited email than of a stranger knocking at the front door, because it is harder for the email sender to prove that they are who they say they are. Providing you follow the advice on this website and that given to you by your bank, your chance of being a victim of online banking fraud will be significantly reduced.

  • Q:Why is it called phishing?


    The term phishing comes from the analogy that the fraudsters are ‘fishing’ for information in the sea of internet users. The "ph" spelling has its origins in the hacking community when phone "phreakers" used to manipulate telephone exchanges to gain free calls.