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Frequently asked questions
Please select a question...
- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
About Us
Bank Safe Online is the UK banking industry's initiative to help online banking customers stay safe online. This site is run by APACS on behalf of its member banks.
APACS, the UK payments association, is a trade association for institutions delivering payments services to end customers. It provides the forum to address co-operative aspects of payments and their development.
It is also the main industry voice on issues such as electronic payments, electronic banking and e-banking fraud, cash, plastic cards, card fraud and cheques.
A list of APACS members is available here
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