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Frequently asked questions
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- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
What should I do if I receive a money mule email or advert?
You should never respond to these advances, especially if you are asked to provide your bank account details to someone you've never met. If a specific bank is mentioned in the advert, you should contact their helpdesk on the published number. You can also click on the "Report a scam" button to send us a copy of the email.
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