- Skip to content [access key 's']
- Skip to navigation [access key 'n']
- Skip to site map [access key '3']
- Accessibility information [access key '0']
Stay informed...
Tell us about...
Frequently asked questions
Please select a question...
- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
Who do I contact if I think that I have been targeted by a Trojan?
If you detect a Trojan on your computer, you should try and remove it using anti-virus software, or seek the support of your computer or software supplier. If you have used any online banking services recently, you should contact your bank so that they can ensure that steps are taken to protect your accounts from fraud. However, if you do receive any suspicious emails or you think you've seen an email that may be part of a Trojan scam you can click on the "Report a scam" button to send us a copy of the email.
Brought to you by: 