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Frequently asked questions
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- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
How successful are the criminals who use phishing scams?
Although the number of attacks has increased, most people are aware of the scams and merely delete the messages. However, as these scams have become more sophisticated and the number of Internet users increases, the potential for customers to be fooled into giving away their security details potentially increases. However, banks are continuing to work at a number of levels to educate customers and limit the impact of these attacks so the number of people who are duped should remain small.
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