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Frequently asked questions
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- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
How do the phishers get your email address?
Phishing emails are types of "spam" email which are sent at random to customers and non-customers alike. Spammers gather email addresses from a variety of sources such as web pages, newsgroups, guesswork and a whole variety of other means and these lists are traded across the Internet. The addresses are not gathered from the bank and the bank's own systems have not been used to send the emails.
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