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Frequently asked questions
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- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
What is being done to stop phishing?
The banking industry is working very closely with a number of partners in the UK and overseas, such as the Serious Organised Crime Agency, Internet Service Providers and software companies to clamp down on the phishing attacks. However everyone, especially ordinary web users, need to be wary of these threats and ensure that they take steps to protect themselves and their computers. Only by working together can we defeat the criminals.
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