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Frequently asked questions
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- Why is it called phishing?
- How long have phishing and Trojan attacks been around?
- What is being done to stop phishing?
- How do the phishers get your email address?
- How successful are the criminals who use phishing scams?
- Who do I report a phishing incident to?
- What do I do if I think I have already disclosed my personal security details on a phishing site?
- Who do I contact if I think that I have been targeted by a Trojan?
- What should I do if I receive a money mule email or advert?
- What should I do if I have become involved in a Money Mule scam?
- Is it safe to continue to use online banking?
- If I have had money withdrawn from my account by criminals, will I get a full refund?
- How much are current online UK banking fraud losses?
- Where can I get more information about keeping my PC secure?
Types of scams
Protecting yourself
Frequently Asked Questions
Is it safe to continue to use online banking?
Yes. Banking online is a safe and convenient way to manage your money and there is no reason why the Internet cannot be used with confidence. However, you should not relax your guard when online. You should be more suspicious of an unsolicited email than of a stranger knocking at the front door, because it is harder for you to ask the email sender to prove that they are who they say they are. Remember, if you follow the advice on this site and that given to you by your bank, it will a lot harder for the criminals to succeed.
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